Platform Info

Refund Policy

Refund Policy

How membership and paid add-on refunds are handled.

Membership refunds

Membership payments can be refunded when a request is reasonable, recent, and tied to billing confusion, accidental purchase, or inability to use the paid service.

Please contact us with the account email, payment date, and reason for the refund request so we can locate the transaction.

Processing

Approved refunds are processed through the payment provider. Bank and card timelines may vary after the refund is submitted.

We may decline repeated, abusive, or fraudulent refund requests.